Where do you ship to?

We ship internationally with free tracked delivery on every order. Available destinations are shown at checkout.

Do you ship to PO boxes?

We cannot deliver to PO boxes. Please provide a full residential or business address at checkout.

How long does delivery take?

All estimates include 1–3 business days processing after payment confirmation.

During peak periods (November–January), please allow 3–5 additional business days.

Do I pay customs or import taxes?

Import duties and taxes are determined by your country’s customs authority and depend on your order value, product type, and local law. We cannot predict whether fees will apply to a specific order. If you are unsure, we recommend checking with your local customs office before ordering.

For customers in the European Union: VAT applies under EU regulations, shown at checkout or assessed on arrival depending on order value.

For customers in Australia and New Zealand: GST applies under local law, shown at or before checkout or assessed on arrival depending on order value.

For customers in the United Kingdom: orders at or below £135 typically have VAT included; orders above £135 may be subject to import VAT on arrival.

For customers in the United States and Canada: import duties, if applicable, are assessed by customs on arrival and are the buyer’s responsibility.

How do I track my order?

Your tracking link is emailed within 24–72 hours of dispatch. Your order number begins with #VRYK and is in your confirmation email.

1. Check your email inbox — your dispatch confirmation contains a tracking link. Check spam or junk if you cannot find it.
2. Use your tracking number — enter the code at 17track.net for carrier-level updates.
3. Contact us — if tracking shows no movement for 10 or more business days after dispatch, email support@vryk.shop with your order number.

Tracking may take 24–48 hours to show movement after dispatch.

Who handles shipping and fulfilment?

We work with verified global suppliers who handle packing, dispatch, and shipping. If anything goes wrong with your order, contact us and we will help resolve it.

My order hasn’t arrived. What do I do?

If tracking shows no movement for 10 or more business days after dispatch, email support@vryk.shop with your order number and we will investigate with our logistics partner and work with you to resolve it.

What if my item arrived damaged, defective, or not as described?

Email support@vryk.shop after delivery with a clear photo and your order number. We will arrange a replacement or refund, and in most cases you will not need to return the item. See our Refund & Return Policy for details.

How long does a refund take?

Once approved, refunds are processed within 3–5 business days to your original payment method. Your bank may take an additional 2–5 days to reflect the credit.

Do I have other rights?

Depending on where you live, you may have consumer rights under local law that apply in addition to this policy. If you believe a statutory right applies to your order, contact us and we will assist you in line with the applicable law. See our Refund & Return Policy.

Are your products genuine?

Yes. Every product is sourced from verified suppliers and evaluated before listing. If a product does not match its description on delivery, contact us and we will put it right.

Can I cancel or modify my order?

Orders can usually be modified within 12 hours of placement, before they enter the dispatch process. Email support@vryk.shop as soon as possible and we will help where we can.

Can I change my delivery address?

Contact us within 12 hours of placing your order at support@vryk.shop. After dispatch, the delivery address cannot be changed.

What if an item I ordered is out of stock?

If a product becomes unavailable after your order is placed, we will contact you with options: a refund, a suitable replacement, or the option to wait for restocking. We will never send a substitute without your agreement.

Do you offer gift wrapping or gift notes?

We do not currently offer gift wrapping. Products ship in clean, minimal packaging suitable for gifting as received.

What payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and wallet options including Apple Pay, Google Pay, and Shop Pay. All transactions are SSL encrypted and processed by PCI-DSS compliant providers. We do not store your card details.

What currency will I be charged in?

All prices are displayed and charged in USD at checkout. Your card or bank converts to your local currency at the current exchange rate. VRYK charges no additional conversion fee.