Our commitment

We stand behind what we sell. If your order arrives damaged, defective, or not as described, contact us and we will put it right.

Damaged, defective, or incorrect items

Email support@vryk.shop after delivery with your order number and a clear photo. We will arrange a replacement or refund. In most cases you will not need to return the original item.

How to contact us about an order

1. Email support@vryk.shop with your order number and a description of the issue.
2. We respond within 24 hours on business days with the next steps.
3. Where a return is needed, we will provide instructions. Please use a tracked service and keep your tracking number.
4. Once any returned item is received and inspected, approved refunds are processed within 3–5 business days.

Refund processing

Approved refunds are credited to your original payment method within 3–5 business days of approval. Your bank or payment provider may take an additional 2–5 business days to reflect the credit. You will receive email confirmation when a refund is processed.

Your statutory rights

Depending on where you live, you may have consumer rights under local law that apply in addition to this policy. These rights are not affected by anything stated here. If you believe a statutory right applies to your order, contact us at support@vryk.shop and we will assist you in line with the applicable law in your country or region, including the European Union, the United Kingdom, Australia, New Zealand, Canada, and the United States.

Certain items may be exempt from cancellation or return where permitted by law — for example, items sealed for health or hygiene reasons once opened, digital items once delivered, and custom-made or personalised items.

Questions

Contact us at support@vryk.shop. We respond within 24 hours on business days.