Contact
We Are Here.
One channel. One team. No automated mazes. If you write to us, a person reads it.
We respond within 24 hours on business days. For urgent matters — payment disputes, delivery failures, damaged items — mark your subject line URGENT and we will prioritise your message.
Response Time
We aim to respond to every message within 24 hours on business days. Messages received on weekends are answered on the next business day.
You will always receive a reply.
What to Include
To help us respond as quickly and accurately as possible, please include in your message:
- Your order number (begins with #VRYK and is in your confirmation email)
- The email address used at checkout
- A brief description of your question or concern
- A photograph, if your inquiry relates to a product condition
Our Commitment
We do not use your inquiry as an opportunity to upsell, delay, or deflect. You will receive a direct, specific answer to your question. If we have made a mistake, we will tell you and we will fix it. That is not a policy. It is how we operate.